Rume2 believes that your privacy is of the utmost importance and we’re committed to protecting your personal data. This Policy will inform you as to how we look after your personal data, including when you visit our website (regardless of where you visit it from), or when you use our services or engage with us, your privacy rights and how the law protects you.
Who we are
Rume2 Limited (Company Number 11257633) is the controller and responsible for this website and is responsible for your personal data (referred to as “ Rume2 ”, “we”, “us” or “our” in this Policy).
If you have any questions, including any requests to exercise your legal rights, please contact Rume2 management using the details set out below.
Contact Details
Registered address: Suite 4, Sussex House, 12 Crane Street, Chichester, West Sussex, PO19 1LJ
Business address: Suite 4, Sussex House, 12 Crane Street, Chichester, West Sussex, PO19 1LJ
Email: hello@rume2.co.uk
Telephone: 07467438900
Changes To The Policy And Your Duty To Inform Us Of Changes
This version was last updated in March 2023 and may be subject to further revisions.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
What data do we collect?
Identity Data: first name, last name, username or similar identifier, marital status, title, date of birth and gender, passport or ID number, photos, video or other images.
Contact Data: billing address, home address, email address and telephone numbers, and any social media accounts used to contact us or register on our systems (including Optix).
Transaction Data: details about payments to and from you and details of services or events you have registered for from us or a third party via our own or a third party website.
Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data: Plans, orders or event registrations made by you, your interests, preferences, feedback and survey responses.
Usage Data: information about how you use our website, products and services.
Marketing and Communications Data includes: your preferences in receiving marketing from us and any third parties (i.e. event/workshop organisers) and your communication preferences, including our use of photos, videos or other images in which you may feature.
Data we DON’T collect about you
Financial Data: bank account and payment gateway (i.e. Stripe) or card details. This is all managed by Stripe. We thoroughly recommend familiarising yourself with the Stripe privacy policy when joining Rume2 which can be found here.
Profile Data: any username and password to access our system (Optix). This is all managed through our third party system Optix. We thoroughly recommend familiarising yourself with the Optix privacy policy when joining Rume2 which can be found here.
How do we collect your data?
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms on our websites or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
Book a tour and free trial;
Register as a member;
Book a day pass or meeting room
Register as a participant for an event/workshop
Create an account on our website through our online system and app (Optix).
Request marketing to be sent to you;
Enter a competition, promotion or survey;
Make a general enquiry about our services; or give us feedback.
Automated technologies or interactions.
As you interact with our website or social media accounts, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see the Cookie section of the policy for further details.
Third parties or publicly available sources.
We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
(a) analytics providers such as Google inside the EU;
(b) advertising networks, such as GoogleAds, Twitter, Instagram, LinkedIn and Facebook, based inside or outside the EU; and
(c) search information providers, such as Google, based inside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services, based inside or outside the EU and HM Revenue & Customs (HMRC).
Technology providers we use, including client relationship, marketing and other hosting and communications providers (i.e. MailChimp and Optix), inside or outside the EU.
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based in the UK.
CCTV images from surveillance cameras in Rume2 locations.
How do we use and process your data?
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending you marketing or third party direct marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us or by clicking ‘unsubscribe’ in any communication you receive from us.
What’s the purpose for using your personal data?
Other than for marketing communications, we do not rely on consent as a legal basis for processing your personal data. You have the legal right to withdraw consent to marketing at any time by contacting us or by clicking on ‘unsubscribe’ in our email marketing communications.
Personal data is collected for the following purposes and using the following services:
To register you as a new member and to process and deliver a service
To manage our relationship with you as either a Rume2 member, supplier or event attendee
To deliver relevant content to you
To measure or understand the effectiveness/relevance of our communications through: Data analytics and Google Analytics
To enable you to enter a competition or complete a survey
To make suggestions and recommendations to you about services and events that may be of interest
Where we need to collect personal data by law or under the terms of a contract we have with you or which is a condition of an event registration or other service, if you fail to provide us with this information, we may not be able to provide you with the service/product.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Surveys & Promotional Offers
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
We may send you event reminders close to the date of an event or service you have registered for, or information on events or services similar to those you have previously registered for or other communications we are obliged to send under a legal or contractual obligation.
You may receive marketing communications from us if you have expressly requested information from us about our services, other events or services, or made an enquiry, or if you provided us with your details when you entered a competition or registered for a promotion. We will not however send you generic marketing about us unless you have expressly consented to receive it.
Third Party Marketing
We will seek your express opt-in consent before we share your personal data with any company outside of Rume2 for marketing purposes.
Opt Out
You can ask us or third parties to stop sending you marketing messages by following the opt-out or unsubscribe’ links in any marketing message sent to you or by Contacting Rume2 management.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience, event or other transaction, or where we need to keep your contact details or make contact with you for contractual performance or legitimate interest purposes, or compliance with a legal obligation.
Cookies
We use Cookies to distinguish you from other users on the website; these are text files that are placed on your hard disk by a web page server. They cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. Any private information used in cookies on this site is not stored in our database or used for data collection purposes.
By continuing to browse the site, you are agreeing to our use of cookies.
You have the ability to accept or decline cookies. Most web browsers will automatically accept cookies, however, you can modify your browser settings to decline cookies. If you choose to decline cookies, you may not be able to access all features of this website.
Data security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We seek to use third party technology providers that are ISO27001 certified or equivalent (SOC II) where practical.
Data retention
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers and employees (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers or employees for tax and legal liability purpose, but we also keep this information to make it easier for customers to make new, follow-on or repeat service orders. We will seek to renew consent for marketing communications every three years.
In some circumstances you can ask us to delete your data: see ‘Your legal rights’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click here to learn more about these rights:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at hello@rume2.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 28 days. Occasionally it may take us longer than 28 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated on progress.
Please ensure that you update us on any changes to your personal data to ensure that the date we process is correct and up to date.
If you have any questions regarding this policy or data processing then please contact hello@rume2.co.uk.